AR RENOVATION ACTIVE TODAY 9/27/2021!!

GOOD AFTERNOON ALL FELLOW ASSOCIATES,

VERY IMPORTANT REMINDER THAT THE LAB IS UPGRADING OUR AR MACHINE. STARTING TOMORROW TUES 9/28 WE ARE OUTSOURCING ALL AR WORK THAT IS USUALLY PROCESSED IN-HOUSE. THE TURNAROUND TIME IS 14 DAYS.

WE ARE SURFACING LENSES IN HOUSE BUT PHYSICALLY SHIPPING LENSES OUT FOR AR APPLICATION. UNFORTUNATELY WE DO NOT HAVE CONTROL OVER SHIPPING TIMES NOR THE AR PROCESSING TIMES AT OUTSIDE LABS SO PLEASE NO RUSH REQUESTS. WE CAN NOT ACCOMMODATE AT THIS TIME.

THIS UPGRADE AND OUTSOURCING SHOULD LAST ABOUT 3 WEEKS… UNTIL THE WEEK OF OCT 18TH. PLEASE INFORM PATIENTS WHEN PURCHASING AND SET THE 14 DAY EXPECTATION.

ALSO BE SURE TO SUBMIT EVERY ORDER THRU MVE EVERY TIME YOU END A SALE. SECONDLY BE SURE TO SEND ORDERS THRU MVE WITH ALL NECESSARY INFORMATION PROVIDED ON WORK TICKET I.E. RIM TYPES, TINT COLOR & TYPE, TINT DENSITY, LENS TYPE AND MATERIAL FOR PLANO LENSES, SPECIFIC OC HT DROP DOWN, ENTER RX FOR BALANCE LENS ***BALANCE LENS IS NOT PLANO***,ETC. UNFORTUNATELY IF YOUR ORDERS ARE MISSING VITAL INFORMATION THOSE ORDERS WILL BE DELAYED BEYOND THE 14 DAYS IF REQUESTING AR. PLEASE BE ACCURATE BEFORE SUBMITTING TO THE LAB.

AT THE END OF ALL THE CHAOS AND CHANGE WE SHOULD HAVE A FASTER TURNAROUND TIME FOR AR AND HAPPIER PATIENTS GOING FORWARD!

THANK YOU FOR YOUR PATIENCE, COOPERATION AND UNDERSTANDING DURING THIS TRANSITION!

TRULY YOURS,
LAB FOLK