HEAR YE, HEAR YE!

There has been an enormous amount of issues with pt demos, exam orders, and eyewear orders. As a result, we wanted to remind everyone what is needed to assist us (the billing dept) and our needs.
1) PT DEMOS: Correct spelling of both pt’s name and address is a MUST. Pls use proper punctuation and capitalization when entering this info. REMEMBER HOW YOU ENTER THIS INFO IS HOW IT WILL APPEAR ON PT STATEMENTS. Pls stop embarrassing us!
2)Collect CURRENT AND APPLICABLE INS INFO. You all should be skimming your calendars in a TIMELY MANNER gathering requested info. We should not have to verify ins for someone the day of unless they are a “walk in” or last minute add on.
3)Exam orders- Pls be sure to carry over ALL OF THE CODES. ALL THE INFO MUST BE ATTACHED THE EXAM ORDER FOR PROPER BILLING AND MAXIMUM REIMBURSEMENT
4)Eyemed-Frame only jobs, require “Frame Replacement” identified in the notes
5)Husky- No two orders can be done on the same day! I have received a sudden influx of frame only and then a 2nd complete pair with the same DOS….THIS IS A FIRM NO. This would be considered non-compliant with Husky’s compliances.
IF YOU HAVE ANY QUESTIONS ON WHAT WE ARE ASKING FOR, PLEASE DO NOT HESITATE TO REACH TO US FOR BETTER UNDERSTANDING.
As Always, Thank you for help and efforts.
-BD