LAB ALERTS: PRISM AND NYLOR STILL APPLIES INDEFINITELY

GOOD MORNING,

SELECTING PRISM AND NYLOR LAB ALERTS STILL APPLIES THRU MVE.

ENTER THE RIM TYPE AS NYLOR AND THEN SELECT LAB ALERTS FOR NYLOR. IF THIS LATTER SELECTION ISN’T MADE YOUR ORDER WILL TRANSMIT TO THE LAB WITH NO RIM TYPE. IN ADDITION YOUR ORDER WILL NOT BE STARTED UNTIL WE RECEIVE YOUR RETAIL TICKET.

IN REFERENCE TO PRISM: IF YOU DO NOT SELECT PRISM UNDER LAB ALERTS THROUGH MVE THE LAB WILL NOT RECOGNIZE THAT THERE IS PRISM. THERE IS A GLICHE IN THE SYSTEM THAT LEAVES PRISM BLANK ON THE LAB TICKET. YOUR PATIENT’S OREDR WILL BE DELAYED WITHOUT THIS NOTIFICATION. HERE IS WHY… ONCE WE RECEIVE YOUR RETAIL TICKET INDICATING THERE IS PRISM WE WILL HAVE TO RESTART YOUR LENSES FROM THE BEGINNING. YES! YOUR SURFACE ORDER IS STARTED ONCE SUBMITTED THROUGH MVE. IT IS NOT POSSIBLE TO REGRIND LENSES WITH PRISM ONCE GENERATED.

THIS PROCESS HAS BEEN IN PLACE FOR A FEW MONTHS NOW AND WILL BE A PERMANENT STAPLE UNTIL WE FIND A NEW SOLUTION. THIS PROCESS IS VITAL FOR EFFICIENT LAB MANUFACTURING AND TURN AROUND TIME FOR ALL AFFECTING ORDERS.

THX- LAB FOLK