Canceled/Returned orders w/ Insurance

Dear Team,
I want to highlight the pressing issue of the increased number of canceled or returned orders related to insurance. It’s come to my attention that there is a breakdown in communication with our billing department regarding the reinstatement of billed insurance for these cases. Simply informing Pauline is not enough; she manages the financial aspects, and it’s imperative that you also reach out to either myself or Carol for the reinstatement of benefits.

Effective immediately, please prioritize notifying the billing department without delay whenever there is a cancellation or return of a job with insurance. This will significantly reduce the risk of eligibility issues arising in the future.

Your prompt action on this matter is essential, and I appreciate your cooperation in ensuring we tackle this issue effectively.

Thank you!